Izibhedlela nezinhlangano zezempilo zinezidingo ezihlukile uma kuziwa ekuxhumaneni kwangaphakathi.Ziyizinhlangano ezinkulu neziyinkimbinkimbi lapho ubungozi buphezulu - uma ulwazi olufanele lungathunyelwa futhi lwamukelwe kahle ngaphakathi kungasho umehluko phakathi kokuphila nokufa.
I-Ningbo Joiwo Nikeza ngokuxhumana okuphumelelayo nokuphepha kweZibhedlela kanye nokunakekelwa kwezempilo.Ifoni yethu yensimbi engagqwali yobufakazi bokucekelwa phansi ingahlangabezana nezidingo ezihlukahlukene.
Isakhiwo Sesistimu :
Isistimu ye-intercom ikakhulukazi yakhiwe iseva, i-PBX, (okuhlanganisa netheminali yokuthunyelwa kwempahla, indawo yocingo yobufakazi bokucekela phansi, njll.), isistimu yokuthumela, kanye nesistimu yokuqopha.
izixazululo zokuxhumana :
Izinhlelo zokuxhumana zomhlinzeki-kuya-abahlinzeki.
Izinhlelo zokuxhumana zomhlinzeki-kuya-isiguli.
Isexwayiso esiphuthumayo nezinhlelo zezaziso.
Amathrendi Amasha Avela Ezinhlelweni Zokuxhumana Zokunakekelwa Kwezempilo
Ukuxhumana kwezokwelapha bekuthuthuka ngaphambi kuka-2020. Kepha i-COVID-19 isheshise ukwamukelwa kobuchwepheshe bedijithali.Nawa amathrendi amanje ekuxhumaneni kwezempilo:
1. Ukuguqulwa Kwedijithali
Ukunakekelwa kwezempilo kuthathe kancane ukusebenzisa amathuluzi okuxhumana edijithali kunezinye izimboni.Ekugcineni, iqhubekela phambili ohambweni lwayo lokuguqula idijithali.Izibhedlela kanye nezinqubo zezokwelapha zisebenzisa ubuchwepheshe obukhaliphile, zisebenzisa amathuluzi okubambisana edijithali, kanye nemisebenzi yokuphatha ezenzakalelayo ezisiza ukuthi zisebenze ngokuphumelelayo futhi zisekele amasu okuqala esiguli.
2. I-Telemedicine
Ukuvakasha kodokotela obonakalayo ngocingo noma ngevidiyo kwakukhula kancane kancane ngaphambi kuka-2020. Kodwa lapho ubhubhane luhlasela, abantu abaningi bagwema ukuvakashelwa kwezokwelapha okujwayelekile.Imboni yezokunakekelwa kwempilo yashintsha ngokushesha futhi yaqala ukunikeza ama-aphoyintimenti abonakalayo.Kuwo wonke amathrendi okunakekelwa kwezempilo, lena ithola umusi ngempela.U-Deloitte ulinganisela ukuthi ukuqokwa kwezokwelapha okungokoqobo kuzokhuphuka amanye ama-5% emhlabeni wonke ngo-2021.
3. Ukuxhumana Kokuqala Kweselula
Imishini yokuxhumana yasesibhedlela isihambe ibanga elide kusukela kwabakhona ama-pager.Izinhlangano zezokunakekelwa kwempilo zisebenzisa ukwanda okukhulu kokusetshenziswa kwama-smartphone (ama-96% abantu baseMelika manje sebeneyodwa) futhi bashintshela kumathuluzi okusebenzisana eselula avikelekile, asekelwe emafini avumela abasebenzi babo bonke ukuthi baxhumane nozakwabo emishinini yabo yomuntu siqu.Leli khono lesikhathi sangempela livumela abahlinzeki ukuthi baphathe kangcono izimo eziphuthumayo.Esimeni sasesibhedlela, isekhondi ngalinye libalulekile.
Isikhathi sokuthumela: Mar-06-2023