Uhlelo lwefoni lwe-IP PBX luyipulatifomu yocingo lwebhizinisi esebenzisa amanethiwekhi e-inthanethi (i-IP) ukuphatha ukuxhumana ngezwi, ithatha indawo yemigqa yocingo yendabuko ye-analog nengqalasizinda yedijithali. Lobu buchwepheshe buhlanganisa ukuphathwa kwezingcingo okuthuthukisiwe nokonga izindleko, okwenza kube yinto ebalulekile ezinhlanganweni zanamuhla. Lo mhlahlandlela uhlanganisa izisekelo ze-IP PBX, izinketho zokuthunyelwa, izici ezibalulekile, kanye nokucatshangelwa kokusetshenziswa ukusiza amabhizinisi enze izinqumo ezinolwazi mayelana nengqalasizinda yawo yokuxhumana.

Ukuqonda Izisekelo ze-IP PBX

I-IP PBX imele i-Internet Protocol Private Branch Exchange, emele ukuvela okukhulu kwezinhlelo ze-PBX zendabuko ezazithembele emigqeni yocingo ebonakalayo kanye nehadiwe. Uhlelo lusebenza ngokuguqula izimpawu zezwi zibe amaphakethe edatha edijithali ahamba kunethiwekhi ye-IP yenhlangano, okuvumela ukuhlanganiswa okungenamthungo namakhompyutha, ama-smartphone, kanye namanye amadivayisi axhunyiwe. Lokhu kuhlangana kuqeda isidingo samanethiwekhi ezwi nedatha ahlukene, kwenza kube lula ukuphathwa kwengqalasizinda futhi kuncishiswe ubunzima bokusebenza.

Izingxenye eziyinhloko zesisombululo se-IP PBX zifaka phakathi isofthiwe yeseva ephatha umzila wezingcingo nezici, amafoni e-IP axhuma ngqo kunethiwekhi, kanye namadivayisi esango okuhlanganisa izinhlelo zefoni ezindala noma imigqa ye-PSTN uma kudingeka. Amabhizinisi amaningi akhetha ukwenza kanjalo.hlola izinketho zefoni yehhovisi ledeskithophuezisekela amaphrothokholi e-SIP, eziqinisekisa ukuhambisana nengqalasizinda yesimanje esekelwe ku-IP ngenkathi zigcina okuhlangenwe nakho okujwayelekile komsebenzisi.

I-IP PBX ebanjwe ngokumelene ne-On-Premise: Umehluko Obalulekile

Amabhizinisi akhetha ipulatifomu ye-IP PBX ngokuvamile akhetha phakathi kwamamodeli okuthunyelwa (asekelwe efwini) kanye nalawo asetshenziswa endaweni, ngalinye linikeza izinzuzo ezihlukile. I-IP PBX ebanjwe ihambisa yonke imishini kanye nokugcinwa kwesofthiwe kumhlinzeki wesevisi wesithathu, isusa izindleko zemali kusengaphambili futhi ishintshele izindleko ekubhaliseni kwanyanga zonke okubikezelwayo. Le ndlela ifanela izinhlangano ezifuna ukuthunyelwa okusheshayo ngaphandle kwezinsizakusebenza ze-IT ezizinikele zokuphathwa kohlelo. Izinhlangano zingafunda kabanzi mayelanaimikhuba emihle kakhulu yokwenza ngcono injini yokuseshaukuthuthukisa ukubonakala kwabo ku-inthanethi lapho bekhetha abahlinzeki bezokuxhumana.

Ukufakwa kwe-IP PBX endaweni kugcina yonke ihadiwe nesofthiwe ngaphakathi kwezikhungo zenhlangano, okunikeza ukulawula okuphelele phezu kohlelo kanye nokuphepha kwedatha. Izinhlangano ezinezidingo zokuphepha eziqinile noma abasebenzi be-IT abakhona bangase bathande lo modeli naphezu kokutshalwa kwezimali okuphezulu kokuqala. Ukuqonda okubalulekileIzindinganiso ze-ISOkungasiza amabhizinisi ukuthi ahlole izidingo zokuthobela imithetho lapho esebenzisa izinhlelo zocingo. Ukuqhathanisa okulandelayo kugqamisa izici ezibalulekile lapho kuhlolwa lezi zindlela zokusebenzisa:

Izici Ezibalulekile Zezinhlelo Ze-PBX Zebhizinisi le-IP

Amapulatifomu e-IP PBX esimanje ahlinzeka ngezici eziphelele zokuphathwa kwezingcingo ezithuthukisa ukuxhumana kwebhizinisi kanye nokusebenza kahle. Ababekhona ngokuzenzakalelayo bamukela abafonayo futhi babaqondise ezandisweni noma eminyangweni efanele ngaphandle kokungenelela ngesandla, okuthuthukisa ulwazi lwamakhasimende ngenkathi kunciphisa umthwalo womsebenzi wabamukeli. Ukusebenza kwe-voicemail kuya ku-imeyili kuguqula imiyalezo yezwi ibe amafayela alalelwayo alethwa ngqo emabhokisini okungenayo abasebenzisi, okuqinisekisa ukutholwa kwemiyalezo ngesikhathi kungakhathalekile ukuthi indawo ikuphi.

Amakhono okuqopha izingcingo asebenzela amabhizinisi adinga imibhalo yokuthobela imithetho, izinto zokuqeqesha, noma ukuqinisekiswa kwekhwalithi. Ukuhlaziywa kwezingcingo okuthuthukisiwe kunikeza ukuqonda ngamanani ezingcingo, izikhathi zokulinda, kanye nokusebenza kwe-ejenti, okuvumela izinqumo eziqhutshwa idatha mayelana nokuthuthukiswa kwabasebenzi kanye nezinqubo.

Izicelo Zemboni Nezixazululo Ezikhethekile

Nakuba izinhlelo ezijwayelekile ze-IP PBX zikhonza izindawo eziningi zebhizinisi ngempumelelo, izimboni ezikhethekile zidinga izixazululo zokuxhumana ezenzelwe izinselele zokusebenza ezihlukile. Izindawo zokucubungula amakhemikhali, imisebenzi yezimayini, kanye nezindawo zokukhiqiza izimboni zidinga imishini yokuxhumana eqinile ebekezelela izimo ezinzima ngenkathi igcina ukuxhumana okuthembekile ngezinjongo zokuphepha nokuxhumanisa.

Izinhlangano ezisebenza ezindaweni ezingaba yingozi kufanele zicabangeleizingcingo zangaphandle eziphephile ngokwangaphakathi ezivikela ukuqhuma kwezimboniezihlangabezana nezitifiketi zokuphepha eziqinile zokusetshenziswa ezindaweni lapho kukhona khona izinto ezivuthayo. Imisebenzi yokumba idingaizinhlelo zocingo zokumba izimayini zesekethe ezimbiliezihlinzeka ngeziteshi zokuxhumana ezingadingeki ezimweni eziphuthumayo, okuqinisekisa ukuxhumana okubalulekile lapho izinhlelo ezijwayelekile zingase zingasebenzi.

Izindawo ezihlanzekile zamakamelo kanye nezindawo zemvelo ezilawulwayo ziyazuzaizinhlelo ze-intercom ezingangeni uthuliYakhelwe ukusebenza ngaphandle kwezandla, igcina ukungazali ngenkathi ivumela ukuxhumana okucacile.izimboni eziphezulu ezidinga izingcingo ezingaqhumikusiza izinhlangano ukuthi zithole ukuthi imishini yokuxhumana ekhethekile iyadingeka yini ukuze zihambisane nezidingo zazo zokuthobela imithetho kanye nokuphepha. Izinkampani zezimayini kufanele futhi zibuyekezeimikhiqizo ejwayelekile yokuphepha kwezimayiniukuqinisekisa ukuthobela ngokuphelele imithethonqubo yemboni.

Izinto Okufanele Uzicabangele Ngokuphepha Nge-IP Telephony

Izinhlelo ze-IP PBX zethula izinto zokuphepha okumele izinhlangano zibhekane nazo ukuze zivikele ukuxhumana okubucayi futhi zivimbele ukufinyelela kohlelo okungagunyaziwe. Ithrafikhi yezwi edlula kumanethiwekhi e-IP isengozini yokulalelwa kwemiyalezo, ukukhwabanisa ngentengo, kanye nokuhlaselwa kokwenqatshwa kwesevisi ngaphandle kwezinyathelo ezifanele zokulwa nazo. Ukusebenzisa izinqubo zokubethela kokubili ukusayina (SIP-TLS) kanye nokusakazwa kwemidiya (SRTP) kuvikela ubumfihlo bengxoxo kuyo yonke inethiwekhi.

I-National Institute of Standards and Technology ihlinzekaisiqondiso sokuphepha kwe-inthanethi samabhizinisi amancanelokho kusebenza ngqo ekusetshenzisweni kwe-IP telephony, okunikeza izinhlaka ezisebenzayo zokuhlola ubungozi kanye nezinyathelo zokuvikela. Izidingo zokuqinisekisa eziqinile, izibuyekezo zokuphepha ezivamile, kanye nokuhlukaniswa kwenethiwekhi phakathi kwethrafikhi yezwi nedatha kwakha izendlalelo ezibalulekile zokuzivikela ezinhlelweni zefoni zebhizinisi.

Ukuhlela Ukusetshenziswa Kwe-IP PBX Yakho

Ukufakwa kwe-IP PBX okuphumelelayo kudinga ukuhlela okuphelele okubhekana nezidingo zobuchwepheshe, izidingo zomsebenzisi, kanye nokuphathwa koshintsho lwenhlangano. Ukuhlolwa kokulungela inethiwekhi kuqinisekisa ukuthi ingqalasizinda ekhona ingasekela ithrafikhi yezwi eyengeziwe ngaphandle kokuwohloka kwezinsizakalo zedatha noma ikhwalithi yocingo. Izibalo ze-bandwidth zinquma ukuthi ukuxhumana kwe-WAN, ukushintshana kwangaphakathi, kanye nezindawo zokufinyelela zidinga ukuthuthukiswa ukuze kusingathwe izikhathi zezwi ngasikhathi sinye.

Ukuqeqeshwa kwabasebenzisi kanye namasu okuphatha izinguquko kunciphisa ukuphazamiseka ngesikhathi sokufuduka kusuka ezinhlelweni ezindala, kusiza abasebenzi ukuthi bazivumelanise nezimo ezintsha kanye nezici. Uhlu lokuhlola olulandelayo lufingqa izinyathelo ezibalulekile zokusebenzisa:

1. Hlola umthamo wenethiwekhi yamanje bese uthola izikhala zengqalasizinda
2. Chaza izidingo zesici ngokusekelwe ezidingweni zokuxhumana zebhizinisi
3. Hlola izixazululo zabathengisi ngokuqhathanisa nezindlela zobuchwepheshe kanye nesabelomali
4. Thuthukisa umugqa wesikhathi wokufuduka ngendlela yokuqalisa ngezigaba
5. Qeqesha abasebenzisi ngezici ezintsha zesistimu nezinqubo
6. Sungula izinqubo zokuqapha nokusekela ngemva kokuthunyelwa

Ukukhulisa Nokuqinisekisa Ikusasa Lokutshalwa Kwezimali Kwakho

Izinhlangano kufanele zicabangele ukukhulisa isikhathi eside lapho zikhetha izixazululo ze-IP PBX, ziqinisekise ukuthi ipulatifomu ihlangabezana nokukhula ngaphandle kokudinga ukushintshwa okuphelele. Izixazululo ezisekelwe efwini zivame ukunikeza ukukala okunwebekayo, ukwengeza noma ukususa amalayisense abasebenzisi njengoba usayizi wabasebenzi ushintsha. Izinhlelo ezisendaweni zidinga ukuhlela umthamo wehadiwe kodwa zivame ukusekela ukwanda ngezinsizakusebenza ezengeziwe zeseva noma izinto zenethiwekhi.

Izindinganiso zokusebenzisana njenge-SIP (Session Initiation Protocol) ziqinisekisa ukuthi imishini evela kubakhiqizi abahlukene isebenza ndawonye, ​​ivikela ukutshalwa kwezimali futhi ivumela ukuthuthukiswa okuqhubekayo. Izinhlangano kufanele ziqinisekiseukuthobela ukufinyelelekalapho ukhetha ama-endpoints kanye nezinhlelo zokusebenza, ukuqinisekisa ukuthi abasebenzi abakhubazekile bangasebenzisa izici zokuxhumana ngempumelelo.

Isiphetho

Izinhlelo zefoni ze-IP PBX zimelela ushintsho oluyisisekelo ekuxhumaneni kwebhizinisi, zinikeza ukuguquguquka, ukusebenza kahle kwezindleko, kanye nezici ezithuthukisiwe izinhlelo zefoni zendabuko ezingenakukwazi ukuzifanisa. Kungakhathaliseki ukuthi zikhetha ukuthunyelwa okubanjwe noma okusesimeni, izinhlangano ziyazuza engqalasizinda yezwi nedatha ehlanganisiwe esekela izidingo zanamuhla zomsebenzi. Ukuhlolwa ngokucophelela kwezici, izidingo zokuphepha, kanye nokukhula kuqinisekisa ukuthi ikhambi elikhethiwe liletha inani elihlala njalo lezidingo zokuxhumana kwebhizinisi.

imibuzo ejwayelekile ukubuzwa

Uyini umehluko phakathi kwe-IP PBX ne-PBX yendabuko?

I-PBX yendabuko isebenzisa amasekethe e-analog noma edijithali ukuze idlulisele izwi ngemigqa yocingo ezinikele, kuyilapho i-IP PBX iguqula amaphakethe ezwi abe yidatha adluliselwa ngamanethiwekhi e-IP. I-IP PBX inikeza ukuguquguquka okukhulu, ukukala okulula, kanye nokuhlanganiswa nezinye iziteshi zokuxhumana zedijithali.

Kubiza malini uhlelo lwe-IP PBX kumabhizinisi amancane?

Izindleko ziyahlukahluka kakhulu ngokusekelwe kumodeli yokufakwa. Izixazululo ezisingathiwe zivame ukusuka ku-$15-30 ngomsebenzisi ngamunye njalo ngenyanga, kuyilapho izinhlelo ezisendaweni zidinga u-$500-2,000 ngomsebenzisi ngamunye wehadiwe kanye nelayisense kanye nezindleko zokulungisa eziqhubekayo.

Ingabe i-inthanethi iyadingeka ukuze kusebenze i-IP PBX?

Yebo, i-IP PBX ephethwe idinga ukuxhumeka kwe-inthanethi kuzo zonke izingcingo. Izinhlelo ezisendaweni zingagcina ukusebenza okulinganiselwe ngokuxhumeka kwe-PSTN okuyisipele, kodwa ukusetshenziswa okuningi kwesimanje kuncike kakhulu kwingqalasizinda ye-IP.

Ingabe i-IP PBX ingahlanganiswa nezinhlelo zokusebenza zebhizinisi ezikhona?

Amapulatifomu e-IP PBX esimanje anikeza ama-API kanye nokuhlanganiswa nezinhlelo ze-CRM, isofthiwe yedeski losizo, kanye namathuluzi okukhiqiza, okuvumela ukusebenza kokuchofoza ukuze ushayele, ama-screen pops anolwazi lwamakhasimende, kanye nezici zokuxhumana ezihlanganisiwe.

Kuthatha isikhathi esingakanani ukuqaliswa kwe-IP PBX?

Izikhathi zokusetshenziswa zisukela ezinsukwini zokusetshenziswa okuncane okusingathwayo kuya emavikini noma ezinyangeni eziningana kumaphrojekthi amakhulu asendaweni anokwenziwa ngokwezifiso okubanzi, ukufuduka kwabasebenzisi, kanye nezidingo zokuqeqeshwa.